Shipping policy
📦 Shipping Policy
1. Order Processing
At Celora, all orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on weekends or public holidays.
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2. Shipping Time
Delivery times depend on your location:
• Cairo & Giza: 1–3 business days
• Other Governorates: 2–5 business days
Please note that delivery times may vary during peak periods or due to unforeseen circumstances.
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3. Shipping Fees
• Shipping fees are calculated at checkout based on your location
• Free shipping may be available during promotions or for orders above a certain amount
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4. Cash on Delivery (COD)
We offer Cash on Delivery (COD) as a payment option across Egypt.
Please ensure that the exact amount is available upon delivery.
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5. Order Tracking
Once your order is shipped, you may receive a confirmation message with tracking details
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6. Failed Delivery Attempts
If the delivery attempt fails due to:
• Incorrect address
• Failure to respond to the shipping carrier
The order may be returned or rescheduled. Additional shipping fees may apply for redelivery.
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7. Shipping Issues
If you experience any issues with your delivery, please contact us:
• Email: info@celora-eg.com
• WhatsApp: +201202238260
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⚠️ Important Note
Celora is not responsible for delays caused by shipping carriers or circumstances beyond our control (such as weather conditions or public holidays).
